Shipping & Returns
Shipping
Please keep in mind that our delivery times are generally accurate; however, during peak periods like Black Friday or promotional events, there might be some delays. Rest assured, we're working tirelessly to get your items to you as quickly as possible. In rare cases, delivery may take up to ten business days, but we'll do our best to minimize any inconvenience. Thank you for your patience and continued support!
Please note that customs charges may apply to orders delivered outside of the EU. These charges are solely the responsibility of the customer and cannot be predicted.
If you have a query regarding your delivery, please an email to marketing@cocoabrown.ie
Returns Policy
If for any reason you are not happy with your purchase from www.cocoabrown.ie, you may return unopened and unused items to us within 14 days of receipt. All packaging, cellophane wrapping and tamper-resistant seals must be intact, otherwise, the item is unfit for re-sale and will not be accepted by our returns department. Please read the full Terms and Conditions.
Please email marketing@cocoabrown.ie with the below information
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Your full name, address and contact number
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The order number for the product that you are returning
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Reason for return